Advanced Service Skills For Health Professionals

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Short Description Equip your experienced staff with additional skills that will allow them to provide professional patient care and service.
Duration 1 day
Who Should Attend Any person who works in a role where they provide service for patients, patients’ families and/or other staff members.
Pre-requisites It is recommended that attendees work for a health care provider (Hospital, Medical Centre, Dentist etc)
Key Subject Areas
  • Identify professional qualities in service providers.
  • Patient types and what they expect in the way of service.
  • Your service attitude.
  • Communication and can-do language.
  • Internal customer – support and commitment.
  • Developing patient loyalty.
  • Identifying and handling patient concerns.
  • Developing a patient service profile.
Learning Outcomes
  • Have an understanding of what patients/families and staff want, expect, and why.
  • Complete a self analysis of their own service skills and attitude.
  • Learn how to do deal with their own and others attitudes in a positive way.
  • Understand their own stress levels and how to manage it.
  • Learn techniques to deal with emotional patients and staff.
  • Understand how to build trust and rapport.
Certification Following successful completion of the KiwiHost Advanced Patient Care & Service workshop, participants will receive an internationally recognised KiwiHost certificate.
Materials Supplied Each participant will receive a workbook and a Skill Reminder Card.
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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