Applied Service Concepts

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Short Description This workshop provides school students with the service skills required in most modern work environments, no matter whether it is a professional service, sales or trade environment.
Duration 2 Days
Who Should Attend Any school student who is looking for employment or further learning, where good communication, face to face service, telephone techniques or team work will be a crucial factor in their progress.
Pre-requisites There are no pre-requisites for this programme.
Key Subject Areas
  • Understand both internal & external customer service.
  • Develop a can-do-attitude.
  • Identify listening mistakes.
  • Develop active listening skills.
  • Gain knowledge of open and closed questions.
  • Identify voice tone, verbal content and body language.
  • Understand how we communicate - encode & decode.
  • Build rapport.
  • Develop problem solving skills.
Learning Outcomes Students will gain:
  • Unit Std 56 Level 1 Credits 2
  • Unit Std 57 Level 2 Credits 2
  • Unit Std 28145 Level 2 Credits 2
Certification Following successful completion of the KiwiHost Applied Service Concepts workshop, participants will receive an internationally recognised KiwiHost certificate.
Materials Supplied Each participant will receive the KiwiHost Applied Service Concepts Workbook, and an information booklet for future reference.
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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