Course Profiles

  • Advanced Customer Service »

    Provide experienced staff with additional skills that will allow them to provide professional customer service on a consistent basis with the aim of consistently exceeding customer expectations.
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  • Professional Telephone Skills »

    The telephone is the window to your organisation and if used in a confident, competent and knowledgeable manner can significantly increase customer satisfaction levels.
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  • Dealing with Difficult Customers »

    By learning skills to manage conflict, you can approach disagreements with confidence that keeps your personal and professional relationships strong.
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  • Handling Challenging Callers »

    This workshop will assist staff to develop skills that will turn the call into a positive one and enhance the company’s reputation for good customer service.
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  • Managing Service In Your Business »

    Participants in this workshop will be given tools and processes that will allow them to effectively and successfully manage and lead a team in a service environment.
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  • First Impressions »

    To provide participants with some basic understanding of what customers require in the way of service and offer techniques that will assist them to meet their customers’ needs.
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  • Advanced Service Skills For Health Professionals »

    Equip your experienced staff with additional skills that will allow them to provide professional patient care and service.
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  • Service Sells »

    Providing customer service helps a customer, prospective customer or guest to make a wise buying decision. This workshop provides the techniques to effectively carry out this process.
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  • Key Service Skills »

    Keep customers loyal when you empower your staff with core customer service techniques and a 'Can Do' attitude from KiwiHost.
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  • “Yes, Thanks! I’ll Take It” »

    High-value selling is a consultative process, where knowledge, recognition of needs and explanation of benefits all lead to a successful outcome. This workshop gives participants those tools.
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  • Phone Sales Through Service »

    Calls into the organisation are often requests for advice. This workshop assists people with recognising the business opportunity and influencing the caller into placing business with you.
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  • Effective Business Writing »

    Designed to remove the apprehension often associated with writing and to build written communication skills, using the Effective Business Writing workbook.
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  • Effective Business Negotiation »

    This workshop is designed for those involved in negotiation. It emphasises the importance of commitment to WIN/WIN negotiating techniques and introduces techniques and strategies for achieving this.
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  • Service Across Cultures »

    Gain a better understanding of the different cultures that make up NZ, and develop sensitivity to the preferences and expectations of the culturally diverse people who either work in, or visit NZ.
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  • *NEW* Service Excellence »

    With a focus on developing professional communication skills via face to face, over the phone and email, this is a workshop that will transform participants relationships with their customers.
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