At KiwiHost Wellington we all share the same passion and commitment to quality customer service. Good quality customer service has to be taught and we believe that KiwiHost has the right tools to do this effectively.
Bronwyn brought to KiwiHost 20 years experience in customer service and training, the last 13 years of those as a franchisee with over 130 staff.
“The wonderful thing about KiwiHost is that you are dealing with real people who know the importance of good customer service.”
We believe that we must ensure our key people who interact with customers and represent the face of our businesses have the skills and techniques to be able manage customer relationships. These people are essential to the financial success of our business’s today and into the future.
Carolyn Wallace has had a scientific and corporate services background and has recently moved into Admin Management. “We must constantly look at new ways to exceed our customer’s expectations, especially as technology is progressing so rapidly our customers need to hear us using language that they understand and a tone of voice that builds confidence. This is what KiwiHost teaches; how to know what it is a customer wants and then the confidence and ability to meet those needs”.
KiwiHost can assist you to economically train, retrain, refocus or motivate these key people.
“I look forward to meeting you and to work with you to develop a programme that ensures all your staff who interact with internal or external customers can attend and benefit from the KiwiHost Premier Training System.