Service Across Cultures

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Short Description Gain a better understanding of the different cultures that make up NZ, and develop sensitivity to the preferences and expectations of the culturally diverse people who either work in, or visit NZ.
Duration 1/2 Day
Who Should Attend All those who have, or likely to have, contact with visitors, customers, colleagues or guests from multicultural backgrounds.
Pre-requisites There are no pre-requisites for this programme.
Key Subject Areas
  • Looking at the different belief. systems, cultural traditions and diverse cultural dress styles we now see in New Zealand.
  • Etiquette in communications, such as appropriate greetings, titles, name use, body language and gestures.
  • Etiquette in food preparation, handling and eating.
  • Learn how to meet and greet people without offence and how to avoid inappropriate behaviour.
Learning Outcomes This workshop will enable the participant to:
  • Confidently meet and greet people of different cultures and nationalities.
  • Be able to identify the cultural mix in New Zealand.
  • Recognise and provide key service requirements for people of different nationalities and cultures.
  • Be able and committed to develop a personal plan to implement this knowledge.
Certification Following successful completion of the KiwiHost Service Across Cultures workshop, participants will receive an internationally recognised KiwiHost certificate.
Materials Supplied Each participant will receive a 24 page workbook.
Presentation Method Facilitator-led with highly interactive material, including video examples, exercises and discussion.
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