| Short Description |
KiwiHost ‘Telephone Selling Skills’ will provide participants with the knowledge & techniques required to perform at the highest level. |
| Duration |
1 Day |
| Who Should Attend |
Anyone who is required to sell on the phone, either in a telesales or telemarketing role. |
| Pre-requisites |
There are no pre-requisites for this programme. |
| Key Subject Areas |
- In depth understanding and utilisation of the vital practical tools, clarity of purpose and focus in telephone selling
- The three “R’s” - rights, responsibilities and respect
- The skills of work effectiveness, assertiveness and dealing with pressure
- All important communication –your voice, scripts and messages; listening blocks and ten laws of communication
- Negotiation – managing the missing bit
- Closing, closure, follow-up, logging and reporting.
|
| Learning Outcomes |
- Perform self assessments to measure current and desired future performance strengths
- Call on systems and evaluation processes to achieve a good outcome from every call
- Have resources to handle the knock-backs and minimise the wastage of call data-bases
- Use transferable skills which have employment, interpersonal and personal relevance.
|
| Certification |
Following successful completion of the KiwiHost Telephone Selling Skills workshop, participants will receive an internationally recognised KiwiHost certificate. |
| Materials Supplied |
Each participant will receive a workbook for future reference. |
| Presentation Method |
Facilitator-led with highly interactive material, including exercises, role-plays and discussion. |