Service Insight

Service Insight is designed to provide you with a glimpse into what your customers think and feel about your business. The txt based feedback tool provides you with efficient customer feedback on the quality of your service and insights into how to improve customer satisfaction.

Service Insight in its simplest format is an easy and modern way for your customers to communicate with you, and for you to receive information in a timely and measurable manner. This information can help you with understanding customer service attitudes and even things like the impact of staff scheduling for special events or peak seasons.

The txt based medium has proven to be a great way to increase the number of responses received from clients, and to save you a lot of time and energy entering and collating the data.

Find out how far the distance is between what your customer expects and what you deliver.

Never before have you had the ability to find out this information so easily – KiwiHost Service Insight is the tool you have been looking for!

QUESTIONS

KiwiHost has developed its own set of generic service questions to ask customers, but with Service Insight you have the power to decide. You decide what it is you want to ask your customers to drive the desired response and generate the feedback you are looking for. Each month you are able to vary the questions to focus them on a specific issue or element of your business.

You can choose from a huge range of questions, for example:

  • How do you rate our Service?
  • How to you rate our store layout?
  • How do you rate our product range / knowledge?
  • Were you acknowledged on arrival?
  • Did you purchase more than intended?
  • How did you hear about us?
  • Would you recommend us to others?
  • Would you come back?

You choose - after all you know your business. All feedback is accumulated and a report detailing all responses is provided with time, date and comments.

REPORTING

Reporting is available on a monthly basis – revealing the valuable information that is usually locked away inside your customers when they leave your business.

The reporting is made up of three parts, including a report summary, graphical representation of the answers to your questions and comments from the customers. The reporting can even be generated individually for each branch or division of your organisation.

PRICING

Pricing is based on the number of times Service Insight is run on a per annum basis. There are three standard pricing plans, with different price breaks for various company sizes:

Express:          Run once over a two week period, with one report. Pricing starts at $249 per branch.
Focus: Run up to three times over a three month period, with three reports for the period. Pricing starts at $499 per branch.
Max: Run up to six times over a twelve month period, with six reports for the period. Pricing starts at $749 per branch.

Contact KiwiHost on 0800 801 233 for more information.