Service Tips

10 Tips for Improving Customer Service

Good customer service is an integral part of almost any business - and one that can have a significant impact on your bottom line. It can help turn a one-time customer into a repeat customer. It can inspire customers to tell their friends about your product or service, and in turn, those customers tell their friends. Here are a few things, that your business can do to ensure good customer service:

Answer the phone  
When a consumer or potential consumer calls your business, he or she needs to be able to get through to a live person or, at the very least, an answering service that ensures that calls will be returned promptly.


Listen to your customers  
When your customer talks, you should listen attentively. Ask your consumers what you can do to better their experience, and listen to what they tell you. The key to giving customers what they want is to understand what they want - so listen when they talk.


Focus on the positive  
Don't begin to address a complaint or start a conversation with the negative. Try to focus the conversation on what you can do for the customer, not what you can't.


Handle customer complaints effectively  
Although it is tempting to ignore many customer complaints, almost all of them should be addressed. At the very least, let the customer know you are looking into the situation, and if you are working on resolving the complaint, let them know that as well. Diffuse their anger with a soothing tone of voice or by reassuring them that you are trying to handle the situation.


Keep your promises  
If you make a promise to a customer, honor it. If you know you can't keep a promise, don't make the promise to begin with.


Be helpful and kind, even when there is not an immediate profit in it.  
When people pop into your establishment to ask directions, when they lose something at your business, when they need help, you should step in when you can - even if there is not an immediate profit in doing so. This kindness and helpfulness will build goodwill with the person, and may inspire them to return to your business.


Let customers know you appreciate them
Tell them "thank you" for the business, give them something extra - anything that signals to the customer that you care about them coming back.


Go the extra mile  
If someone asks where an item is, don't just tell him or her, take him or her there. If they buy something from your store, throw in a little freebie. If they had a complaint that you resolved, follow up with them later to make sure they are still satisfied. When you go the extra mile, customers usually notice and are more likely to come back.


Ask if there is anything else you can do  
Not only does this open the lines of communication and give you insight into your consumers' needs and wants, it makes customers feel appreciated.


Train your staff  
All of the above customer-service points should be communicated to your staff via a thorough training session. Every single member of your business should practice good customer service at all times.

Download any of our Monday Morning Motivation podcast from here:

Podcast Title Download
1 Be Creative Creative MP3
2 Fixing Problems Fixing MP3
3 Customer Comfort Comfort MP3
4 Handle Deadlines Deadlines MP3
5 It only takes a little Little MP3
6 Keeping in Touch Touch MP3
7 Going the Extra Mile Mile MP3
8 Get Respect Respect MP3
9 Attitude Attitude MP3
10 Know Yourself Yourself MP3
11 Saying Sorry Sorry MP3
12 Look for Opportunities Opportunities MP3
13       Building co-operation Cooperation MP3
14 Customers Buy From Cutomerers MP3
15 Good things take time Good MP3
16 Who are you Who MP3
17 Value added  customer service Value MP3
18 Generosity Generosity MP3
19 How excited are you Excited MP3
20 Let the customer win Win MP3
 
22 Create your credo                 Credo MP3
23 Lets play the price is right    Price MP3
24 Make them feel welcome Welcome MP3
25 Areas of excellence          Excellence MP3
26 Giving Attention    Attention MP3
27 Be a Resource Resource MP3
28 See the future Future MP3
29 Show Pride Pride MP3
30 Your voice mail messages Mail MP3
31 Build on your strengths Build MP3
32 Loyalty starts at the top Loyalty MP3
33 Don't make excuses Excuses MP3
34 What do you offer customers Offer MP3
35 Add up the cost of losing Losing MP3
36 Be a top performer Performer MP3
37 Taker a breather Breather MP3
38 Your customer offering 1 Offering1 MP3
39 Are you taking customers for granted Granted MP3
40 Price wars Wars MP3
41 Be consciously creative Creative MP3
42 Give respect get respect Respect MP3
43 Your customer offering 2 Offering2 MP3
44 Your customer offering 3 Offering3 MP3
45 Partner power Partner MP3
46 Going the extra mile Mile MP3
47 What do customers want Want MP3
48 Avert trouble with customers Avert MP3
49 Learn to let it go Go MP3
50 Pay attention to customers Attention MP3